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demian
New Participant
May 31, 2024
Solved

Can't allow viewers to copy

  • May 31, 2024
  • 16 replies
  • 1529 views

Hi,

Today I noticed that viewers were unable to copy from some files. However, when I toggle the checkbox, Figma doesn’t save the change. After a while, it reverts to untoggled.

Some of my files belong to a published library and do not have an owner.

This topic has been closed for replies.
Best answer by djv

Hey All, thank you for your patience and understanding!

A fix was recently released for this bug. Please refresh and let us know if you continue to run into any further issues.

16 replies

Gleb
Power Member
June 1, 2024

Contact Figma support to report a bug.

Papes_Christoph
New Member
June 4, 2024

@demian We’re facing the same problem. If Figma support gets back to you, could you please post the solution or fix info here?

demian
demianAuthor
New Participant
June 4, 2024

Certainly! I’ve reported the bug to Figma support but haven’t received a response yet.

Cole_Slinker
June 4, 2024

Also seeing this bug. Replying to follow. Thanks!

djv
Figmate
Community Support
June 6, 2024

Hey All, sorry for the delayed reply from support!

The team is experiencing higher volume than usual, but will respond as soon as they can.

That said, @demian - it looks like support replied to your ticket #1016582 on Monday, so the team’s waiting for your follow-up. Please check your inbox and possibly your spam folder, just in case the reply landed there to continue to work with support directly.

demian
demianAuthor
New Participant
June 7, 2024

Hi @dvaliao,

It’s strange… I’ve reviewed both my inbox and spam folders, yet I haven’t find a response to my ticket.

djv
Figmate
Community Support
June 7, 2024

That’s very strange. I’ll DM you with what the reply on Monday contained.

Alexander_Sinigerov
June 12, 2024

We’re facing the same problem. Could you please post the solution or fix info here? @dvaliao, @demian

djv
Figmate
Community Support
June 12, 2024

Hey @Alexander_Sinigerov, there’s no solution yet. But the team has confirmed that this is a bug, and they’re already proactively investigating to reproduce and work on a fix.

If you’re able to consistently reproduce, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include screenshots, steps to reproduce, and/or a file link then share edit access with support-share@figma.com, so our can take a closer look.

djv
Figmate
djvAnswer
Community Support
June 25, 2024

Hey All, thank you for your patience and understanding!

A fix was recently released for this bug. Please refresh and let us know if you continue to run into any further issues.