Almost files deleted automatically

A post was split to a new topic: All files are missing

Hi @Dan_Adam, Thank you for reaching out to us about the issue you’re facing. Sorry to hear that you and your team is dealing with a missing file.

I appreciate you taking the time to check your drafts and for providing the detailed timeline. I’ve been searching for any instances of files being deleted due to 14 days of inactivity, but thus far, I have not encountered any such occurrences.

To learn more about who can delete or permanently delete a file, please refer to this article: Delete files permanently

In order for our support team to provide tailored investigation of your file, I will create a support ticket on your behalf. This way, we can offer you the dedicated assistance needed for this particular issue.

For the support ticket, it would be super helpful if you could have the URL of the missing file ready.
You might be able to retrieve the URL from:

• Your web browser’s history
• Any previous conversations where you might have shared the file with your teammates
• The ‘File > Recently Closed’ menu if you’re using the desktop app

Please monitor your inbox as you will soon receive an email regarding the ticket. This email will be sent to the email address associated with your account. Kindly respond to the email with the URL of the file.

Thanks again for reaching out and for your assistance.