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manager1goldjob
August 9, 2024
Question

All projects disappeared, account was reset to factory settings

  • August 9, 2024
  • 13 replies
  • 233 views

Hi, help me to understand the problem.
I’ve been using Figma for 2 years and today I signed up for “FIGMA FOR EDUCATION” from this link Figma for Education | Free Tools for the Classroom.

Upon completion when I entered all the data, my FIGMA completely cleared, all drafts, working projects disappeared somewhere and they are nowhere to be found …

Even my saved plugins are gone…

Please help me to sort out this problem, how can I get back everything I had for 2 years of work with FIGMA?

P.s. I still have saved links to my projects where I was the creator and now I can not edit anything in them, I am now in my own projects observer

This topic has been closed for replies.

13 replies

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Hamza_Ali
Hamza_Ali
August 16, 2024

After signing up for Figma for Education, your account was cleared, and all your drafts, projects, and saved plugins disappeared. Now, you only have observer access to your work. Contact Figma support immediately to resolve this and check if you’re logged into the correct account or workspace.

    manager1goldjobAuthor
    August 16, 2024

    @Gayani_S Can you tell me where I can see this ticket? (#1093743)
    I tried searching in help.figma.com, but there are no such results there, no notifications came to my email either

    Снимок экрана 2024-08-16 в 10.54.52 1

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    August 16, 2024

    Hey @manager1goldjob, you should have gotten an email to the email address you’ve provided to me.
    Can you please check your junk/spam folder as well please? Because I was the one who sent out the first initial email from support.

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