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manager1goldjob
August 9, 2024
Question

All projects disappeared, account was reset to factory settings

  • August 9, 2024
  • 13 replies
  • 233 views

Hi, help me to understand the problem.
I’ve been using Figma for 2 years and today I signed up for “FIGMA FOR EDUCATION” from this link Figma for Education | Free Tools for the Classroom.

Upon completion when I entered all the data, my FIGMA completely cleared, all drafts, working projects disappeared somewhere and they are nowhere to be found …

Even my saved plugins are gone…

Please help me to sort out this problem, how can I get back everything I had for 2 years of work with FIGMA?

P.s. I still have saved links to my projects where I was the creator and now I can not edit anything in them, I am now in my own projects observer

This topic has been closed for replies.

13 replies

Nellya
Nellya
Power Member
August 9, 2024

Seems like you just logged out from your account and logged in to another, the new and empty one

manager1goldjobAuthor
August 9, 2024

unfortunately no new account was created, the account is 100% the same as it was, I rechecked this option

Nellya
Nellya
Power Member
August 9, 2024

Can you send the screenshot of share window of any file that you open, but can’t edit? What does it say, who’s the owner of the file?

manager1goldjobAuthor
August 9, 2024

Frame 427321663 (1)

it’s the same account registered to the same email, but Figma shows them as different accounts(

Nellya
Nellya
Power Member
August 9, 2024

Are you sure that e-mail is the same? Please, check it in account settings.
I don’t think it’s possible to have a two different accounts with a same e-mail address.

Gayani_S
Figmate
Gayani_S
Community Support
August 9, 2024

Hey @manager1goldjob, thank you for reaching out!
I’ve seen that you’ve been trying to contact our support team. I can create a follow up ticket if I am not able to help you out with your issue. So I’ve checked and found out that “manager1goldjob” is a starter plan. Can you DM me the email address of your education plan so I can check internally? Is that the same email address from “manager1goldjob”?

Thanks in advance.

    manager1goldjobAuthor
    August 12, 2024

    Gayani, good afternoon!
    Can you please tell me how to send my email to you in direct mail?
    I can’t find your mail and in your profile the way how to send you a message personally

    p.s. I tried to send you my mail by reply under this topic, but moderation does not let the message through

    manager1goldjobAuthor
    August 12, 2024

    thank you for your prompt feedback, my email when registering for the education plan is -xxxx

    The mail of my Figma is the same - xxxxxx

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    August 14, 2024

    Hey @manager1goldjob, thank you for confirming this.

    I am quite unsure here, so I’ve created a support ticket on your behalf. Your ticket number is #1093743, for reference.

    Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

    Also, I’ve removed the email address from your previous reply because it is a public reply.

    Thank you,
    Gayani

    Antonio_Halim
    Antonio_Halim
    August 14, 2024

    Are you sure that e-mail is the same?

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