Admin Access but Owner Email Gone — Ownership Transfer Options

Hey ​@Pamela_Barnett — thanks for reaching out!

If the team owner is no longer active or available, there are typically two ways to transfer ownership. The most straightforward option is to access the former owner’s work email, log in to their Figma account, and transfer ownership from there. Here’s a page with more info, if you haven’t seen it already: https://help.figma.com/hc/en-us/articles/360039481134-Transfer-ownership-of-a-team.

However, I can see that you already have an open support ticket, and it looks like there are a few specific details in your case that may prevent the standard transfer option from working. To ensure this is resolved correctly, please continue the conversation in your existing email thread with our support team. They’ll be able to guide you based on the specifics of your situation.

Hope this is a bit helpful!

Thank you for your response. Unfortunately accessing the owner’s work email is not possible because it has been permanently deleted, and IT can not reactivate it. Given this, could you please advise what documentation Figma requires to authorize an ownership reassignment under these circumstances? We can provide billing invoices, confirmation that the employee is no longer with the company, or verification from a company-domain executive email if needed.

Our goal is simply to restore ownership of a company paid workspace that currently has active admins but no accessible owner account.

Totally understand that this is disrupting your project and team overall. Since the steps outlined in the help article can’t resolve the issue, this will require further review from our Support team to explore additional options. I’m sorry that I’m not able to provide more guidance from my end.

I’ve escalated your ticket to a Support Manager, and they’ve reviewed it. You should receive a follow-up response shortly with more information. Thank you for your patience.