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Why can't I invite a user who already has two paid accounts to collaborate on a file without incurring yet another charge?


BradS

I have two paid professional accounts, one personal that I pay for and one for work that our employer pays for.

My associate also has two paid professional accounts, one personal that he pays for and one for work that our employer pays for.

Why, then, can’t I invite him to collaborate on a file that I am working on in my personal account without incurring a charge for yet another seat?

He’s already paying for his own seat and we should be able to collaborate with whoever we want without having seats added to their accounts.

Best answer by Gayani_S

Hey @BradS, thank you for reaching out and for leaving your feedback!

Subscriptions are tied to teams, not individual users. Your team is responsible for payment for all editors who have access to the team or your team files, regardless of whether that user belongs to another paid team or not — team billing happens independently from the other.

Manage billing on the Professional plan

Our Professional plan billing is based on full seat numbers. So, if your associate needs to edit the files in your team, it will be included in your team’s billing.

If you don’t want to pay for those full seat, what you can do is work on Starter plan. However, your workspace will be limited to 1 project and 3 files, with a max. of 3 pages per file and less features.

Kindly refer to these Help Center article for more information:

Figma plans and features

How free users become paid users

If the associate doesn’t need to edit, you can downgrade their Design editor role to Viewer- restricted and it will be removed from your billing.

  1. Select the admin console next to your team name on the left side of the file browser

  2. Navigate to the Members tab of your team page

  3. Set the Design role filters to Editors to display all billed users

  4. Downgrade any editor’s role to Viewer - Restricted to remove that user from billing

Please let me know if you have any further question, happy to help out further!

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2 replies

Gayani_S
Figmate
  • Community Support
  • 1977 replies
  • Answer
  • July 15, 2024

Hey @BradS, thank you for reaching out and for leaving your feedback!

Subscriptions are tied to teams, not individual users. Your team is responsible for payment for all editors who have access to the team or your team files, regardless of whether that user belongs to another paid team or not — team billing happens independently from the other.

Manage billing on the Professional plan

Our Professional plan billing is based on full seat numbers. So, if your associate needs to edit the files in your team, it will be included in your team’s billing.

If you don’t want to pay for those full seat, what you can do is work on Starter plan. However, your workspace will be limited to 1 project and 3 files, with a max. of 3 pages per file and less features.

Kindly refer to these Help Center article for more information:

Figma plans and features

How free users become paid users

If the associate doesn’t need to edit, you can downgrade their Design editor role to Viewer- restricted and it will be removed from your billing.

  1. Select the admin console next to your team name on the left side of the file browser

  2. Navigate to the Members tab of your team page

  3. Set the Design role filters to Editors to display all billed users

  4. Downgrade any editor’s role to Viewer - Restricted to remove that user from billing

Please let me know if you have any further question, happy to help out further!


dvaliao
Figmate
  • Community Support
  • 4664 replies
  • November 26, 2024

5 posts were merged into an existing topic: Unclear Figma billing practices


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