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Question

Problem with access to locked file after successful payment

  • January 24, 2022
  • 1 reply
  • 3048 views
Emirbek_Busurmankulov

Please help!I have a problem with access to editing my Figma file on Professional plan. After 3 failed payments my account was locked. I updated my payment information and the payment was successful. All invoices were being paid. But my files are still locked. How can I unlock it?

Снимок экрана 2022-01-24 в 15.18.37

This topic has been closed for comments

Gleb
  • Gleb
  • Power Member
  • January 24, 2022

Reach out to Figma support team via the support request form. The community won’t be able to help with this issue.

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