Skip to main content
Solved

Pasting into Figjam just an empty container

  • December 7, 2021
  • 4 replies
  • 792 views

Gav
  • New Member
  • 1 reply

1. Every time I paste or drag an image from desktop or from Figma, it’s just pasting an empty container with no image or graphic

2. This has started on 3 December and has continued since.

4. I only use the desktop app

5. I’m currently using Mac OS 11.6.1

Best answer by Silas_Tsui

Hey Gav,
Could you share the old file with support-share@figma.com so our team can take a look at this? Thanks!

View original
This topic has been closed for comments

4 replies

lpang
Figmate
  • Figmate
  • 2 replies
  • December 9, 2021

Thank you for filing this bug! Do you see any notable errors in the console? (you can open the console in the desktop app with “alt+cmd+I”)


Gav
  • Author
  • New Member
  • 1 reply
  • December 14, 2021

It works fine when opening a new file but the problem occurs when opening an old file. Legacy?

This may be an insight from console:


Sorry I had to do screenshot due to links.

Cheers


Silas_Tsui
Figmate
  • Figmate
  • 2 replies
  • Answer
  • January 4, 2022

Hey Gav,
Could you share the old file with support-share@figma.com so our team can take a look at this? Thanks!


  • 0 replies
  • February 3, 2022

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings