One of my organizations is locked out from Figma since a week back because of a late payment. Problem is that neither admins or owner can log in and update the billing. We all get a pop up that we need to contact our admins.
How do we solve this? Still haven’t heard back from Figmas support so that’s why I’m asking here, to see if we’re missing something. Thanks!
Did this get resolved? We are having the same problem and no one is responding 😦
Hey Mary! Thanks for reaching out to the community. I see in our backend that ou’ve filled out a ticket, and our support team is waiting for your response. Please check your inbox. For your reference, your ticket number is: #871631. Thank you
Hi, One of my organizations has been locked out of Figma due to an internal administrative process. My team is trying to solve the issue for the past few days, but the problem is that neither the admins nor the owner can log in and perform the necessary actions to solve the issue. We received a pop-up saying we need to contact our administrators.
How will we resolve this? I haven’t heard back from Figma support yet, so I’m asking here to see if I’m missing anything.
Open ticket: #881186
Thanks!
Hey Pedro,
I saw on our back end that the support team has solved your issue! Please check your inbox.
Please do not also hesitate to reach out should you require any further assistance or have any questions directly in your ticket. I’ve gone ahead and closed the thread here.
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