Figma Present view is not working properly for me

Hey, thank you for flagging this! it looks like you are having a display scaling and/or rendering issue.

For troubleshooting, please try the following:

• Ensure the zoom level in the prototype isn’t set too high or low. Please click on your prototype and press "Z" to adjust the scale. More information in our Scaling in Prototype guide.
• Check if your browser and OS Display scaling is set above 100%, or reset it to default to see if it helps.
• Since this is also happening on desktop, have you also already tried clearing the cache in the desktop app? You can follow the steps here.

If the issue persists, our support team can investigate further the issue. Please reach out to us directly by filling out this form: https://help.figma.com/hc/en-us/requests/new

In the form, please use your Figma account email, mention the troubleshooting steps you’ve tried, and include a link to the file (share it with support-share@figma.com), so we can take a closer look. Thanks!

Hi, Thanks for the reply

Yes I have cleared cache, even uninstall and installed figma desktop app. In the figma app also still same. 

Same prototype has been shared with other team member they can preview properly. 

Browser and OS font size is proper, I even checked in other browser as welll still same issue. 

I have filled the form as well as mentioned for support

The issue is also happening in figma desktop app. But in mobile I can see full screen properly

Thanks for the additional details. I can see in the backend your support ticket, and I have escalated internally. Thanks for your patience in the meantime! 🙏🏼

Update: ​@Kavita , the technical quality team is waiting for your response to gather some additional details on your end. Please check your inbox when you have a moment, thanks!