Video is not working in Figma

I am trying to use a video file in my Figma prototype. I am using a rectangle(shape) and using the “Fill” option to use the video. After few seconds, it is showing messages “the video can’t be uploaded” and “invalid video removed” and then the video layer disappeared. I am using a .mov having 27.9 MB of size. I tried with different .mp4 videos(with different sizes), but, no luck. Can you please help me identify what could be the issue here? How could this be resolved?

Hi there, can you please try clearing your cache in your browser and desktop app, and try uploading a video to Figma again? If you still run into any issues I’d recommend to reach out our support team with this form:

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