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Hello @N_Saisriram Thank you for reaching out about this. I understand that you have reached out because you encountered this error when trying to use Figma.
Sorry to hear that you’ve been experiencing this issue. Could you please specify if this problem occurs specifically on the Desktop App, in the Browser, or on both?
If you are using a browser, please try the followings:
- Check for any available updates, install them relaunching the browser and try logging back into Figma.
- Clear the browser cache and try logging back into Figma.
- If you have any browser extensions installed, consider disabling them temporarily to see if that resolves the issue.
If it’s happening in Desktop app:
- Please try Clear the Figma desktop app cache and restart
I hope these steps help, but if the issue persists after trying the troubleshooting steps mentioned above, I suggest reaching out to our support team for further assistance via this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When you contact, please remember to provice these information:
- Your Figma account email
- The results of the troubleshooting steps mentioned earlier
- Recording or Screenshots of the steps to recreate the issue
- Computer operating system and version, Browser and browser version, Figma app version
Thank you for your assistance and understanding!
If anyone in our community has any other suggestions, please feel free to share them here.