Unable to Open Figma File

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1

Problème Figma

Subject: Urgent: Unable to Open Figma File

Hi there,

I’m encountering an issue where I can’t open a specific Figma file. I’ve tried accessing it both through the browser and the desktop app, but unfortunately, Figma runs into a problem in both instances.

This has been ongoing for a week now, and I’m unable to edit the file or even restore a previous version.

Is there anything I can do to troubleshoot this issue? Any help would be greatly appreciated.

Thanks,

2

Hi there! Sorry to hear this is happening.
To troubleshoot this, would you be able to check a few things for us?

  • Does this happen on both the Figma desktop app and Figma browser app?
  • If this is only happening in the desktop app, we suggest that you clear the cache on the Desktop app. Here is our guide to do it: here
  • If this is happening on Browser, can you specify in which browser? Chrome, Safari?

If this doesn’t help, it would be great to have a URL link of your file , and share it with support-share@figma.com, so we can try to replicate. Please fill out this form to reach out to the support team: here

4

It happens on both on the Figma desktop app and on Figma browser app
I have tried with Chrome and Microsoft Edge.

I have filled out the form and shared the URL Link

6

Hey @Lucile_Rieu ,
The support team has replied to you via your ticket. Please have a look at it in your inbox, for your reference, your ticket number is: 979305. Thank you!

1 Like
8

Hello Celine

Thank you for your answer. I have received the reply of your support and everyting’s worked out.

Best regards,

1 Like
9

Hey Lucile! Thanks for confirming and glad to hear it’s been solved.
For others in the community that may have a similar issue, the workaround here was to restore a previous version of the file.

Close all tabs where you have this file open, and in the file browser (not the editor):

  1. Hold down the modifier keys and click on the file in the file browser
  2. Mac: ⇧Shift ⌃Control ⌥ Option
  3. Windows: Alt + Shift
  4. Select Restore from version.
  5. Click Restore next to the appropriate version.
    This will help to go back only one or two versions.
    image (3)
    image (3)847×938 212 KB

I’ve gone ahead and closed the topic here :slight_smile: