Unable to get profile from google

Ask the community
1

I’m unable to log in on my Windows Figma desktop app, it says “unable to get profile from google”.
Can anyone help me with this? Thanks!

7 Likes
2

Same problem

3

Hey @hanyi_zhang @Yurii_Mizin,

Are you both still having trouble? What troubleshooting steps have you tried so far?

  • clearing your desktop app’s cache
  • un-installing and re-installing the desktop app
4

I have the same problem. Uninstalling and installing again didn’t solve it.

5

same problem, can’t login on my Mac(Monterey 12.3) Figma Desktop App, but it works in the browser. Un-installing and re-installing didn’t work either

6

When I try to Sign in trough my Google account by clicking on the button Continue with Google.

It seems there is only one way to do that:
Open a new Browser window as incognito mode (or shortcut: Ctrl+Shift+N) and try to Sign in again.

Verified with:
Google Chrome 96.0.4664.45,
under Windows 10

Premise:

  • Cache cleared
  • Cookies deleted
  • Google Chrome restarted

Figma-error
Figma-error1903×979 145 KB

1 Like
7

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

9

Been having the same issue for a while here.

The moment the “login with google” button is clicked, the orange text Unable to get profile information from Google comes up, even before the google SSO login has finished loading.

  • Tried in Chrome 90 (disabled ad blocker and AV extension)
  • Tried changing default browser to firefox - same issue
  • Tried disabling system AV

Running Win 11.

10

Issue remains.

11

Having this same problem. Mac OS Monterey 12.0.1 Tried Chrome and Safari.

12

I’m facing this same issue. I’m on a macOS Big Sur 11.4, m1. Is there someone who has an effective solution?

13

I could solve this problem doing:

  • Open Desktop App
  • Before log in, go to Help menu and click on Log Out
  • Try to log in again
  • Voilà
10 Likes
14

Thanks, it worked here!

1 Like
15

Can confirm, this worked for me as well.

1 Like
16

thanks :+1:t6: it work for me :))

1 Like
17

unfortunately I still have this problem

18

trés magnifique! Merci!

1 Like
19

Here is a sollution maybe it will work for you as well.

  1. goto Figma and log in the browser
  2. click on the button GET DESKTOP APP
  3. reinstall APP
  4. you will get a message log in with the browser so do it.
  5. now your desktop app is logged in with your acc.

tried a lot of the sollutions above this ones did the trick for me.

cheers

20

worked like a charm, thanks