The screen on my iPhone goes black when I mirror with the iOS Figma app

The following procedure:
I go into the Figma app and mirror my project that I have opened in the Chrome browser. It works perfectly, the screen I selected in the browser is mirrored on the iPhone.

However, as soon as I switch the iPhone to standby (iPhone screen off) and go back to the Figma app, which remained open, the screen in the app turns black. So I have to leave the screen in the app again and restart the mirroring. Every time from scratch. This is very annoying. Am I using the product incorrectly or do we have a bug here?

iPhone XS iOS 15.4.1

4 Likes

I’m having the same problem. Very annoying.

2 Likes

Any solution to this? It’s extremely annoying and time-consuming.

1 Like

Any fix already? Its getting worse, cant even use the prototype app anymore now on my phone. Its getting a big issue for one of my clients, please fix it ASAP

same here… sometimes the prototype works… after fast scrolling everything black. Clients complain.

Prototypes in the Figma mobile app (iOS, v 23.15.0) crash almost every time I use the app. The screen goes completely black. When I enter the context menu (two finger press) only “Flow 1” is available. This flow does not exist in my prototype and all other flows are gone. Restarting the prototype does not work. I have to exit it and start over again.

It is super annoying. Please have a look. Thanks.

Hey @OleBerlin, sorry to hear you’re having trouble!

What device and OS are you using? Is this happening with all of your prototypes in the Figma mobile app or just this one in particular?

This is happening to me and others in my office using an iphone 14 Pro max and iOS 17.2 but it happens on all the iphones we have.

The prototype works for a bit but then it will go to the black screen and only showing 1 flow, which is actually nothing.
I think it happens after your phone has gone to sleep maybe? It’s frustrating when you’re trying to show your protoype on a Zoom or something, to say the least.

Any help would be appreciated.

Thanks for the additional context!

We’ve flagged this to our mobile team as a bug to investigate.

Does anyone have a solution for some Qual testing we’re doing on user testing, customers using Android have completed the test easily but those on iOS have had issues with moving between the user testing app and their browser are greeted with a black screen throwing our qual results off

Tried and replicated this on both safari and chrome so it’s not a browser issue

me too… highly annoying

Hi team Figma. still no solution? This is truly core functionality… it hurts.

Happening to me too. The only solution is to close Figma and re-open the prototype. Using the latest version of iOS.

1 Like

Same for me, can’t test my mobile prototypes in my UX research works. Highly annoying

I looked for this on various websites including youtube and solved it using to nerve-wracking a black iPhone screen. but there are a few things you can try to fix it:-
1. Is it Out of Power?:- This might seem obvious, but a simple dead battery can cause a black screen. Plug your iPhone into a charger and wait at least 30 minutes. If it turns on, the problem is likely a drained battery.
2. Force Restart:- A forced restart can often resolve temporary glitches that might be causing the screen to stay black. Here’s how to do it depending on your iPhone model:-

  • iPhone 8 or later and iPhone SE (2nd and 3rd generation): Press and quickly release the Volume Up button, then the Volume Down button, and finally press and hold the Side button until you see the Apple logo.

  • iPhone 7 or iPhone 7 Plus: Press and hold both the Side button and the Volume Down button until you see the Apple logo.

  • iPhone 6S or earlier and iPhone SE (1st generation): Press and hold both the Home button and the Top (or Side) button until you see the Apple logo.

3. Clean the Charging Port:- Sometimes, dust or debris in the charging port can prevent a proper connection. Try gently cleaning the port with a compressed air can.
4. Look for Physical Damage:- If your iPhone has been dropped or suffered any water damage, the screen might be malfunctioning due to hardware problems. In this case, it’s best to consult Apple Support or a certified repair service.
5. Update iOS:- An outdated iOS version can sometimes cause display issues. Back up your iPhone and then update to the latest version of iOS (Settings > General > Software Update). More assistance below.