Screen turns black for a second

1. Describe the bug/issue you’re running into?
When I switch back to a tab running FigJam, sometimes my screen turns off / turns black for a second or so. It tends to happen when I haven’t viewed the tabs for at least a few minutes.

2. Are you able to consistently reproduce it? If so what are the steps?
No, but it has happened at least once a day so far.

3. Share a screenshot, recording, console log, link to the file, etc.
It seems to happen on every file I open in FigJam.

4. Is the issue only happening in desktop app or a specific browser , or both?
So far I’ve only used FigJam in the browser on my laptop.

5. What OS/version and/or browser/version are you using?
Chrome: Version 89.0.4389.82 (Official Build) (x86_64)
MacOS Catalina, version 10.15.7

2 Likes

@babraham Thank you for bringing this to our attention. Please let us know if this continues to happen. If you’re able to grab a screen recording when it happens that would be helpful – though if it’s intermittent that may be hard to do. I’ve went ahead and logged this with our team so they can take a look into this. :female_detective:

Hi! Thanks for bringing up this issue!

Could you turn off the “Automatic graphics switching” setting in “System Preferences > Energy Saver”? We are investigating a bug in this area and would like to see if this option is part of the problem!

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Done! I’ll let you know what happens

With “Automatic graphics switching” disabled the problem went away. Also switching tabs back to a figma canvas became faster. Before, there was a very short pause when I switched to a figma tab. This occurred almost all the time. This issue went away as well.

Unfortunately my laptop also started running hotter. Because I often use it in my lap, I decided to reenable “Automatic graphics switching”.

@babraham That makes sense. Thanks for testing it out for us – we are still looking into this issue and see if we can mitigate it from our side.

@babraham Could you send us your computer’s spec? You can get to it by doing this:

Screen Shot 2021-05-03 at 11.50.08 AM

Screen Shot 2021-05-03 at 4.57.51 PM

The problem still exists. I have the same macOs and hardware cofiguration as babraham.

I have a similar problem but on windows. And it also states that there is a problem with WebGL. What do i do?

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This problem also happens for me! macOS Catalina 10.15.7. Same hardware as barbrican (16 inch Macbook 2019 MacBook Pro)

Same problem here!
I too am still on Catalina, if that’s relevant.
Screen Shot 2021-09-17 at 2.32.45 PM

I have same problem

I have the same problem on Windows10 Lenovo laptop. Appreciate any suggestions

3 Likes

Have the same thing on Windows 11, it’s been happening for a long time

1 Like

I am experiencing problems with Figma crashing, canvas turns black but today my Figma turns black 10 times in 5 minutes it’s too irritating please fix this issue.