Running out of files in your free team

Ask the community
1

Hi,

When accessing our Figma account today, I was incredulous to discover that most of our work has disappeared or is inaccessible (many hours of hard work) and the message appears: “you’re running out of files in your free team”. Could someone help me regain access to all our files?

Thank you in advance!

Zum

2

Hi there! From what you said, can you confirm that you have Starter Plan?

If so, as reminder, on the Starter plan, your team can have three FigJam files and three Figma design files with a maximum of three pages per design file. You can invite as many people as you want to view or edit these files. If you have more than the allowed number of files in your team when you downgrade (for instance from Professional Plan), Figma will prevent you from being able to edit your files. To keep editing those files, move them to your drafts or another team. Learn more about moving files →

  • Project limit: On a Starter plan, your team will have one project. If your team has more than one project when you downgrade, Figma will lock your team and prevent you from editing your files. To keep editing, you’ll need to reorganize your files and projects so they are under those limits. Learn more about moving projects and moving files →

Thus, to continue using Figma on the free Starter team, we recommend that you do the following:

  • Move up to three Figma design and three FigJam files into one project
  • Move files to another team or to your drafts

Hope this helps!

1 Like
3

Hi Celine,
Thank you so much for your reply. The problem was finally solved. The problem wasn’t due to our Figma plan but rather because of the new design of the application, which initially made it difficult to locate the layouts.

Thank you very much for your time and sorry for the inconvenience.

4

Glad it’s been fixed now. Thanks for letting me know.
I’ve gone ahead to mark as solved, and closed the topic :slightly_smiling_face: