Paid twice for professional team but still shows team is locked

I’ve already upgraded to professional but I still can’t access my projects. Still get the prompt to upgrade to professional. Please help.

Hey @Aditya_Vijayavargia1 for all account related issues you’ll need to reach out to our support team directly. If you haven’t already you can do so here:
https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215&tf_1500005293441=generic_report