So the story is I’m in the middle of designing in Figma, and suddenly it crashes then i reload, it worked properly again, then few minutes later it crashes again and all over again. Can you help me fix it?
Hey AMRQY, sorry for the trouble! Is Figma working OK for you in the browser (Chrome, Firefox etc)?
Can you try clearing your app cache just in case this helps to clear the issue?
Here’s how to clear the desktop app cache on a Mac:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma - Try opening the desktop app again
If this doesn’t help, try to uninstall and reinstall Figma by following these steps: https://help.figma.com/hc/en-us/articles/5601429983767-Guide-to-the-Figma-desktop-app#Download_and_install_desktop_apps
And, if these workarounds still don’t help, please reach out to our support team here: https://help.figma.com/hc/en-us/requests/new . Our technical team can have a deeper look into what’s causing this.