I can’t use the figma desktop app. I was able to download it, but when I started it, I was prompted to log in, but I could not log in. The web has already started and I can log in with figma, but the desktop application displays that I can’t log in. Please tell me what to do.
Certainly! Here’s a helpful response you can provide in the Figma Community:
It sounds like you’re having trouble logging into the Figma desktop app despite being able to log in through the web. Here are some steps you can try to resolve this issue:
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Check Your Internet Connection: Ensure that you have a stable internet connection. Sometimes, connectivity issues can prevent the desktop app from logging in.
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Restart the App: Close the Figma desktop app completely and reopen it. Sometimes, a simple restart can fix login issues.
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Clear App Cache: Try clearing the cache for the Figma desktop app. This can sometimes resolve issues related to stored data that might be causing login problems.
- On Windows, you can find the cache in
%APPDATA%\Figma\ - On macOS, you can find it in
~/Library/Application Support/Figma/
Delete the cache files and try logging in again.
- On Windows, you can find the cache in
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Update the App: Make sure you are using the latest version of the Figma desktop app. An outdated version might have bugs that are fixed in newer updates.
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Firewall and Security Software: Ensure that your firewall or any security software isn’t blocking the Figma app from accessing the internet. You may need to add Figma to the list of allowed applications.
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Reinstall the App: Uninstall the Figma desktop app, restart your computer, and then reinstall the app. This can help resolve any installation issues that might be causing the login problem.
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Check Figma’s Status: Sometimes, Figma’s own servers may be experiencing issues. Check the Figma Status Page to see if there are any ongoing outages or problems.
Hopefully, one of these solutions helps you get back into the Figma desktop app. Good luck!