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Question

Entire Figma account files being deleted and account restoring as a Free Tier

  • May 7, 2024
  • 3 replies
  • 2269 views
COG_Branding

While working in Figma, our entire accounts files have been deleted and the account restored as a Free Tier.

After 4 years with tons of studio work in the account, the entire instance has vanished!

  1. Has anyone had this happen?
  2. Has anyone got tips for working with Figma support? As we’re getting template-esq responses and limited traction on getting any sort of restoration.
  3. Is there IP session logs that Figma can access? (to determine if it was a Figma software issue or a user issue)
    Many thanks in advance to anyone who can provide some assistance
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3 replies

Gleb
  • Gleb
  • Power Member
  • May 8, 2024

  1. Who did this happen to, only you or multiple people using multiple accounts?

  2. What pricing tier were you on?

Most commonly this happens if you accidentally log into the wrong account, for example you may have used a wrong email or logged in via Google when you were using an email & password login before.

COG_Branding

hey Gleb,
we have a single login for our team in house. Happened across the account internally all at once in the morning as we started work.
We’re on the $144USD annually.
Figma has pushed us to the “Free Tier” (even after renewing recently, April 20th)
Very stressful!

Gleb
  • Gleb
  • Power Member
  • May 8, 2024

Maybe they saw you are abusing the system with a single account and cut your access. Reach out to support.

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