We paid for 2 seats of Figma design, I checked the plan&billing are correct, and the roles are editor.
Neither my colleague and I can edit the files which should be editable, we have to click the button " ask to edit " , but admin and owner didn’t get the request, STILL can’t edit…
Hi @jenny_L1 ,
Can you ask to the admin, and the owner of the file to check if they can add you as “Editor” in the file directly?
If this doesn’t help, please reach out to our support team so they can investigate further: here
Hi @Celine_Doan ,
Thank you for the reply.
I’m the owner of the file, now I can edit this file, but it shows that I can view, and the message " This person can still edit, because they have edit permissions on the team the file is in"
Glad to hear you can edit now, thank you for the detail!
Hm, it still looks odd with “can view”. Can you share a screenshot of what you see in your end, and a copy of your file? It will help us to investigate further about your permission rights. Thank you!
Note: could you ask a user with “can edit” permission on this file to invite you to edit? That should immediately grant you edit permissions, and change the status to “can edit”. Let me know if it works!