Hi
Can someone from Figma support can help solving an access problem ASAP?
Hi there! Please reach out directly to the support team: here
In the email, please share your screenshot, and in order to take action on any admin-related requests, we need explicit confirmation from the exact email connected to the current admin — if you can CC them in your email and have them reply to confirm this request, the supoprt team will be able to take a look.
Thank you!
1 Like
We submitted a ticket.
We are waiting for urgent help ASAP.
Thanks for the fast reply!
Issue resolved for a while and now no longer working again…
Any way to call someone from support?
It effect many people in our organization and we lost hours of work
Please help ASAP
Hey there! Please note that we mainly support via email. Which email have you used to reach out to the support? I can’t find your ticket on our backend (it is sxxxxxxi@cxxxxxxxxt.com?). Feel free to share it to me via DM, so I can escalate internally. Thank you!
Issue resolved for now
I hope it will not be blocked again
Yes this is my Email
But one of our admins is the one opened the ticket (axxxxu@cxxxxxxxxt.com)
Thanks!
Hey there! Thanks for letting me know that it’s been solved.
If there is any issues with the account, your admins can reply back to their ticket to re-open their cases.
I’ve gone ahead to mark as solved and closed the topic here! 