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Suggestion for the Ask the Community Forum:

I've come across multiple threads where users faced similar issues, but by the time I found them, the discussions were already closed. This wastes valuable time when troubleshooting quick issues.

I get that storing excessive information isn't ideal, and many problems do repeat. However, Figma is used by a diverse global audience with varying English proficiency, professional backgrounds, and software literacy. What seems like an "obvious" question might not be so obvious to everyone.

Would it be possible to keep threads open for a set amount of time before closing or removing them? This could help more users find solutions efficiently.

Hey ​@Luísa Quintana , thank you for your thoughtful feedback!

I totally understand how it can be frustrating when threads are closed before you have a chance to engage in the discussion.

Our usual practice is to close topics when the issue has been resolved or when the issue has been addressed and fixed through a support ticket. Can you please also shared the topics that have been closed so we can take a look at them?

That said, your suggestion to keep threads open for a set time to help more users find solutions is valuable, and we’ll certainly take that into consideration. In the meantime, if you encounter a similar issue in the future, feel free to start a new topic.

If necessary, our team can merge relevant threads to ensure users get the best help. Also, rest assured that closed threads aren’t removed; they’re kept visible for reference.

Thanks again for sharing your thoughts! We’re always working to improve the experience, and your input is much appreciated.

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