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mcram
February 1, 2021

Refresh thumbnail

  • February 1, 2021
  • 58 replies
  • 14776 views

I find the thumbnail is slow to update and often doesn’t update for days (at all?). A work around has been to choose “Restore default thumbnail” and then “Set as thumbnail” on the desired frame. The thumbnail has become an important feature to me and I use it to convey information to my team. The inconsistent thumbnail updates are a little problematic.

Suggested solution: an option in the right-click menu for the file to “Refresh thumbnail”.

58 replies

Gleb
Power Member
February 1, 2021

Or just a more consistently working thumbnails system…

mcram
mcramAuthor
February 1, 2021

Well, there is that option too. 😁

Bruno_Figueiredo
New Participant
February 1, 2021

Until this is live, you can force refresh your thumbnail by removing and re-setting the frame as the thumbnail. 😄

That forces immediate changes.

mcram
mcramAuthor
February 1, 2021

That usually works but I have had times it didn’t.

Andrew_Hainen1
March 15, 2021

Same problem, and none of these solutions are working. I’d love a more reliable way to update the thumbnail

dustavsson
March 18, 2021

Slightly related: I have a stubborn file that won’t show any thumbnail at all, even if I set a frame as thumbnail and then reset it again. I’ve tried duplicating and making edits to the file, but it’s still just gray! 😑

Oscar
New Participant
April 15, 2021
  1. Describe the problem your experiencing and how your idea helps solve this
    When I want to update my file thumbnail I have to right click on it, then click in “Restore default thumbnail”, right click on it again and finally click “set as thumbnail”, It’s way too many steps

Possible solution:
Since the file’s frame that contains the cover/thumbnail is presented as a “special” frame once you set it as a thumbnail, maybe ONLY this frame should have a refresh button beside it’s custom icon:

refresh-thumbnail

Jakub_Foglar
July 22, 2021

Same here. I have a large file that just won’t accept new thumbnails and always just shows the grey rectangle.

mcram
mcramAuthor
August 3, 2021

The thumbnail updates every time for me now… maybe it was a silent fix?

Ernst
August 26, 2021

We have a lot of projects on the go at the same time and the thumbnail has become a crucial way for me to keep up with the status of each project. An automatically updating thumbnail feature would be highly beneficial to me and my team!