It would save a lot of time for all larger customers to have a capability where they can troubleshoot access problems of individual users and files/projects/teams.  Here’s how it could work:!--scriptorstartfragment-->

• As an admin, I should be able to give a specific URL and user account.

• Figma would then provide a diagnosis on why that user doesn't have the desired access, and suggest steps I can  take as an admin or team owner (adding them to a team, sharing to them file, etc)

This capability would be useful for all users, but might be most valuable for Figma Admins, Workspace Admins, and Team Owners who understand how permissions work and have the power to make the needed adjustments.

Current Figma documentation on access permissions can be confusing, and since the documents are static they cannot understand the dynamics that may be in play in specific environments. For instance there could be many reasons why a specific user doesn’t have access or thinks they don’t, including:

• wrong type of license
• file permissions
• team permissions and membership
• enterprise access settings
• signing in with a personal email when their org uses SSO
• cross-organization incompatibilities e.g when sharing with another company domain capture is on at that company and the user at that company doesn’t have a license
• popups being blocked
• etc

Since Figma “knows” why a file is accessible or not, it would be a big time saver for customers to get this diagnosis generated from Figma.

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