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Question

Auto decline license requests and auto response

  • August 18, 2025
  • 3 replies
  • 127 views
mitchjt

Our workflow is to decline all license requests that users make in the app.

We require all users to create a ticket in Service-now and after getting approval from the appropriate Finance Director to manually approve the appropriate license (Full, Dev or Collab).

I’m requesting a way to set all license requests to “decline” and tailor the email response to detail how to open a ticket for the license request.

    3 replies

    Stephen_Bair
    • Stephen_Bair
    • New Member
    • October 22, 2025

    I like the idea of auto-declining requests. I will extend that a bit further that for any declined request it would be nice if there was a way to include a message that gets sent to the user whether automatically or when manually declining. 

    ksn
    Figmate
    • ksn
    • Community Support
    • October 22, 2025

    Hey ​@mitchjt ​@Stephen_Bair - thank you so much for this feedback. I see the value in having the ability to auto-decline if requested in the platform directly (without going through the formal request you require internally). It also makes sense how the ability to add a customizable response with that rejection would elevate that process. 

     

    I think these are very valid asks. At the moment, I don’t have an immediate recommendation that could be a substitute, but I will note this as customer feedback internally. Appreciate the time you both took to post 😁

    Jake Rubinstein

    Chiming in that it would be very helpful to have this as an option like other services (Lucid) already offer. 

    My current new workflow to deal with these to save my team some noise and grief is I built a power automate (gross I know) that pulls the emails of the person requesting when they come in and sends them a message on Teams (also gross I know) that they need to request via our ticketing platform. 

    It is a patch for now, but all those requests just sit there and the reminder emails keep coming. Well, they come and then go straight to Trash, but still...the principle of it all. 

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