Skip to main content
MiloW
MiloW
Active Member
August 27, 2026
Question

Why the heck do I get an e-mail to accept access I actually asked for?

  • August 27, 2026
  • 2 replies
  • 38 views

I was waiting half a day to get access within Figma to a file… and I saw I had 3 emails telling me to accept access OMFG WHY!?

What for?

 

I used to work with Figma Enterprise and there was no “acceptance” if you asked to edit… it just turned on to be edited voila…

 

And what’s with the time of waiting for actually getting access after the person agrees on the other side?

2 replies

djv
Figmate
djv
Community Support
August 28, 2026

Hi ​@MiloW, thanks for flagging this ! 

Waiting half a day and then getting three emails about access you'd already asked for is a frustrating way to start the day, and I get why that felt like one step too many. Normally, when you use Ask to edit on a file and the owner approves, there's nothing to accept. You get a notification and can edit right away (here's how that flow is meant to work). So what you're describing sounds like something else went out, and I'd like to help pin down which:

  • Were the emails asking you to accept an invite to a file or team? That happens when the owner invites you separately instead of approving the pending request; you'd end up with both.
  • Was the file inside an organization where you'd be joining as a guest? Guest access there can need an extra admin approval the first time, which would also explain the wait.
  • Did all three emails point at the same file, or different ones?

 

As for your Enterprise comparison, you're right that it can feel more seamless there, since access is often handled at the team or workspace level rather than file by file. If you can share the subject line of one of those emails (no need for any personal details), I can confirm exactly which flow you hit and pass the friction along to the team. Thanks again for taking the time to write this up! 

MiloW
MiloWAuthor
Active Member
August 28, 2026

Hi ​@MiloW, thanks for flagging this ! 

Waiting half a day and then getting three emails about access you'd already asked for is a frustrating way to start the day, and I get why that felt like one step too many. Normally, when you use Ask to edit on a file and the owner approves, there's nothing to accept. You get a notification and can edit right away (here's how that flow is meant to work). So what you're describing sounds like something else went out, and I'd like to help pin down which:

  • Were the emails asking you to accept an invite to a file or team? That happens when the owner invites you separately instead of approving the pending request; you'd end up with both.
  • Was the file inside an organization where you'd be joining as a guest? Guest access there can need an extra admin approval the first time, which would also explain the wait.
  • Did all three emails point at the same file, or different ones?

As for your Enterprise comparison, you're right that it can feel more seamless there, since access is often handled at the team or workspace level rather than file by file. If you can share the subject line of one of those emails (no need for any personal details), I can confirm exactly which flow you hit and pass the friction along to the team. Thanks again for taking the time to write this up! 

You know, it turned out I needed a paid account to be shared stuff… I found it out on the internet. Strange stuff… 

Terms & ConditionsAccessibility statement