Unclear Figma billing practices

And then silence…

For the two of us, you’re already getting 4 paid seats. Isn’t that enough?

Same thing happened to me. I’m fuming about it. The way subscriptions work with Figma are SO complicated.

My case is interesting. I have a yearly plan and I made a mistake of inviting another designer for couple of days and forgot about it. After a week or 10 days, I get locked out due to unpaid due of $15, Though I have removed the extra seat, I am still hostage and tricked. I wonder even if someone uses it for a days, I get charged for a month, sweat. If I pay $ 15, doesn’t that mean I can add add as many people as long as I keep one seat max? this is unclear and most of all, why denying the software I have already paid in full? Overall, very unethical and disappointing approach by Figma.

Sorry to hear this, @Russell_Phillip!

It looks like you’re already being helped by Lars on ticket #1070119. He’ll review your account and be in touch soon.

I was livid. It was embarrassing to hear what I accidentally cost our company from our IT department, I wasn’t even aware of monetary changes that were happening. It’s dark UX, Figma knows this, and they are just preying on unsuspecting users.

It’s ridiculous that Figma charges extra if a user with a professional license invites another user (also with a professional license) to collaborate on a project. This goes against one of their core values that the product is supposed to enhance collaboration.

I am actually considering moving over to Sketch because of this awful billing practive.

I agree! It’s so stupid.

Also very upset about this. I’m a freelancer and suddenly my Figma bill had doubled. Turns out that it was because I had given another freelancer edit access? At no point was it mentioned that this would mean I would pay for an extra seat. What’s even more egregious is that she already pays for her own account? Super shady practice on Figma’s part. Additionally I found it exceptionally counterintuitive to be able to navigate to the billing screen. Like I had to google how to get there— no idea why Figma makes it so insanely difficult?

I also note that despite having the qty of design seatws as 0 I am going to be invoiced 132GBP.

AND having found this thread realised that my use case for Figma (collaborating with my coachees during our sessions) is goig to cost many X the $5 a month I had thought.

Now looking to get support to cancel upgrade and seek refund

A few years ago we were like 'wow! shut up and take my money Figma!". We wanted to buy our first paid seat, despite the fact that the free seat was great and more than enough. Opposite of what it is today.
I remember looking long and wide, and COULD NOT FIND a way to give Figma some of our hard earned cash.

Quite a change in strategy.
This is the Adobe Figma way.