Unclear Figma billing practices

Same here. I collaborate with other freelancers (designers and developers alike) who already pay for their own professional plan. Right now I am sharing the *.fig file with them, but this is such a tedious task given the fact that paying users should just be able to collaborate in multiple workspaces when invited.

Also, since I am on a yearly plan, I can only add seats with a yearly interval as well (prorated yes, but still yearly). I didn’t see an option to invite a new user to my team with a monthly plan instead that I could just cancel again once it isn’t needed anymore.

This is something Figma really needs to fix. It just feels wrong having to pay for a seat in multiple workspaces even though you’re already a paying customer.

Hello everyone,

Exact same experience here. I never explicitly consent to get a new paid seat but at the end of the month I received a bill asking for payment.

I never get any email or notification explaining that a new paid seat has been added until the end of the month when payment has been declined because my card was not valid anymore for payment.

This is really unacceptable and deceptive practices.

I would really like Figma to address these frustrating billing issues, but so far, silence… Billing issue - #2 by ksn

Hey All, sorry for the lack of acknowledgement here!

We hear you. The team is monitoring this thread, and we released this YouTube video a couple of days ago in hopes of clarifying how to manage your paid seats:

Lastly, here’s some direct acknowledgement from our CEO, Dylan:

Please know that your feedback is not falling on deaf ears. We are taking your feedback seriously, and hope to make billing more transparent and frictionless.

Got to say, this is quite deceptive! Our bill keeps creeping up each month, and Figma make it deliberately hard to identify why. ☹

Figma charges for non-active users! 🫥
We’re getting automatically billed for seats that haven’t used in months. Why are we paying for seats that aren’t being used!?

The Admin Console is impossible to find! 🥷
This has to be a deliberate dark patten!

Where might someone logically look for their billing info?

• Account Settings? — NOPE!
• Under the main menu? — NOPE!
• Under their user profile? — NOPE!
• On the Figma.com website? — NOPE!
• Okay, let me google this ‘Figma Admin Console’ → I get various Help docs with NO link to the Admin Console. 😠

The only way to find this is to:

1. Navigate to your Files in Figma
2. On the left side of the screen you’ll see the Teams panel
3. Then hiding next to your Team name you’ll find a tiny slider icon 🎚️ (with no label)
4. If you tap that cryptic little icon it’ll take you to a Dashboard which is apparently the ‘Admin console’.
5. From this screen you can tap on to Billing which doesn’t do 💩 Instead you’ll want to tap Members and downgrade or remove of all the seats that Figma has been silently charging you for, even though you don’t actually use them.

Well, that feels like a masterclass in deceptive billing practices. Well done Figma 👏

@dvaliao Unfortunately none of these answer my questions. And the post from your CEO does not portrait him in the best light. “If you don’t want collaboration…” Seriously?

Well, I suppose nobody here is actually willing to talk about it or answering anything, so back to silently hating your business approach.

I am also having this issue. I found the video support posted on here to try and resolve but it doesn’t give any detail into this problem at all. The only clear option I can see is to upgrade to an Organization plan. I am a one man team which needs to share with a single dev. The little guys out there need assistance with this!

There can be no doubt that this is by design and fraudulent

Non-US citizen, please get in touch with your ombudsman:
https://icpen.org/resolve-dispute#cross-border-disputes

US citizens, get in touch with the federal trade commision:

Given the size of Figma and that Figma is an industry standard and the fact that Figma main focus is UX and that it is close to impossible to find you billing info. That the invoice does not link to you billing info and you are given no alerts, confirmation etc. for new seats is criminal.

For that reason this is something journalists will have a field day over and they should. So give them a tip. Save this thread as a PDF and send it to them or share the link.

BBC

Reuters
https://www.reuters.com/info-pages/contact-us/

Please add more…

Att: Figma. I have made a copy of this thread, I would advise you not to delete it.

Same thing happened to me, I shared a file and all of a sudden I get an email the next day saying that got I charged double!! She already had a license of her own and I received no warning that I was adding her to my team, this is a total dark pattern and it’s abusive!