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Registration CAPTCHA creates far too high a barrier

  • July 9, 2026
  • 4 replies
  • 78 views

KJ Monahan

I am quite certain I am not a robot. However, when creating an account just now using a work-specific email so that I could accept an invite to a Figma team, registration was a very frustrating affair. The CAPTCHA was far too long (5 questions), the instructions were maddeningly vague, and I failed multiple times. Each failure meant having to do the entire 5 question CAPTCHA again from the beginning. I attempted to switch to the audio version, hoping that might be easier for me to understand, but I failed that too. As a result, registering a new account took at least 15 minutes, and had it not been necessary for a work assignment, I would have given up altogether.

Please consider changing your CAPTCHA to something that can be more easily completed by humans. While I certainly understand the desire to avoid spam signups, other websites with similar challenges have found approaches that require a user to, at most, click a checkbox. Perhaps Figma could follow a similar model.

4 replies

Gabriel Linassi

For me too. I failed many times, it was frustrating and very annoying. Congratulations on the terrible UX.


Helen Taranowski

Agree, Dreadful and Frustrating UX - this will no doubt lose you loads of users. massive FAIL!


Celyn_L
Figmate
  • Figmate
  • July 15, 2026

Hi everyone, Celyn from the Figma Community Support team here.

Thanks for taking the time to flag this. I understand you're having trouble completing the CAPTCHA verification, and I'm sorry you're running into this.

I've shared your feedback and the details of your experience with the team so they have a better understanding of what you're experiencing.

Thanks again to everyone who took the time to report this 🙏


laptopgiant
  • New Member
  • July 15, 2026

I've run into similar notification issues before. If your email address is correct and notifications are enabled, it might be worth toggling the setting off and back on, then logging out and back into your account. Sometimes that refreshes notification preferences. If it still doesn't work, it's likely an account or service-side issue that only Disqus support can resolve. I recently had to troubleshoot a few software issues while setting up a workstation from Laptop Giant, and I've learned that simple account refreshes can sometimes fix problems that seem much bigger than they are.