Registration CAPTCHA creates far too high a barrier

For me too. I failed many times, it was frustrating and very annoying. Congratulations on the terrible UX.

Agree, Dreadful and Frustrating UX - this will no doubt lose you loads of users. massive FAIL!

Hi everyone, Celyn from the Figma Community Support team here.

Thanks for taking the time to flag this. I understand you're having trouble completing the CAPTCHA verification, and I'm sorry you're running into this.

I've shared your feedback and the details of your experience with the team so they have a better understanding of what you're experiencing.

Thanks again to everyone who took the time to report this 🙏

I've run into similar notification issues before. If your email address is correct and notifications are enabled, it might be worth toggling the setting off and back on, then logging out and back into your account. Sometimes that refreshes notification preferences. If it still doesn't work, it's likely an account or service-side issue that only Disqus support can resolve. I recently had to troubleshoot a few software issues while setting up a workstation from Laptop Giant, and I've learned that simple account refreshes can sometimes fix problems that seem much bigger than they are.

Same here. The registration process was so frustrating for me that I had to cancel it for the moment and come back later to try again. I even wanted to contact support or communicate with the community here, but couldn’t, because I had no account.

I would have stopped trying after two times if I did not know that Figma was quite a good product (I have seen collagues using it) and if I had an alternatve solution in my mind.

Sorry to say it: This was horribly frustrating 😅

Hey everyone, thanks for adding more detail here, and sorry this thread went quiet for a bit.

This is our Arkose captcha, and its job is to help us tell real people apart from bots and automated signups. How often it shows up and how tricky it is isn't the same for every signup. It adjusts based on signals like your browser, network, and device, so what several of you ran into isn't necessarily what everyone sees.

A few things that tend to help if this comes up again:

• Make sure your browser's up to date, and try clearing its cache
• Turn off ad blockers or other extensions during signup
• Try a different browser if you're able to
• If you're on a VPN or a shared/corporate network, try a different one

There's more detail in Troubleshoot Arkose captcha if you want to dig further.

​@KJ Monahan , on the checkbox-style suggestion, I can't promise a specific change here, but I've made sure it's logged with the team alongside this thread, since knowing it cost you 15 minutes and nearly made you give up is exactly the kind of feedback that's useful for them to see.

​@GeraldineBee our contact form doesn't require an account either; if you submit without being signed in, you'll get a verification email at the address you provide, and that's enough for it to reach our team.

Thanks again to all of you for taking the time to report this. If it happens again, reply here (or reach out to our customer support team through our support hub) with a screenshot of the puzzle and we'll take a closer look.