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RiceS
RiceS
New Member
June 1, 2026
Question

No support response

  • June 1, 2026
  • 1 reply
  • 28 views

Hello,

Have raised multiple tickets and having an enterprise paid subscription. Support is quite poor in responses with closure of tickets with no responses either. 

What’s the point of an enterprise subscription if we aren’t able to reach support?

 

 

      1 reply

      Tom Reem
      Figmate
      Tom Reem
      Figmate
      June 1, 2026

      Hey ​@RiceS — welcome to Figma Forum, and I'm sorry to hear about your experience with this issue.

      We can't dig into billing or account specifics in this public space, but I looked into this and can confirm that our Product Support team is actively reviewing your case. I've also flagged your post internally so they have the full context. Please watch for updates on ticket: 1928410, at the email tied to your Figma account.

      Appreciate your patience while we work through this.

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