Management of Seats is Absolutely Terrible

Hi ​@RubenR, Celyn from Figma Community Support here.

Thanks for taking the time to share this feedback. I’m really sorry the seat management experience has felt frustrating — happy to help clarify.

I can see that you’re on an Organization plan — admins can manage and change a person’s seat type from the Admin → People page.

To change a seat type:

1. From the file browser, click Admin in the left sidebar

2. Select the People tab

3. Click the person’s current seat in the Seat type column

4. In the popup modal, select the free View seat and confirm the change

If you need to remove someone’s access before your next renewal, you can either:

• Change their seat to the free View seat (which keeps view/comment access only), or

• Remove the user from the organization

In both scenarios, the paid seat becomes available for someone else in your organization to use for the remainder of the subscription period.

For Organization plans, seats are purchased for the duration of the billing term (with quarterly invoices). If you no longer need certain seats going forward, the total seat count can be reduced at your next renewal.

About 30 days before your annual plan renews, you’ll see a “Review seats” banner at the top of your Figma admin. Clicking Review seats will open a modal where you can adjust the number of seats for the upcoming renewal.

You can read more about how billing works here:
https://help.figma.com/hc/en-us/articles/360040328293-Manage-billing-on-the-Organization-and-Enterprise-plans

Hope this helps — and if anything in your billing setup still doesn’t look right, feel free to let me know and I’d be happy to help take a closer look.

> About 30 days before your annual plan renews, you’ll see a “Review seats” banner at the top of your Figma admin. Clicking Review seats will open a modal where you can adjust the number of seats for the upcoming renewal.

As I said, this is a terrible experience.