One of the things I used to love about Figma was collaboration. I have a paid Professional plan and my partner has another Professional plan. The thing is that we cannot collaborate in a same file. If I want to do that I have to paid another seat for her inside my team which is ridiculous because she is already paying for Figma.
With that beeing said, the first time I fell into the trap and added her to my project. Nothing in the UI told me that I was going to be charged with another full seat (really bad UX and dark pattern from you Figma). There is only a button saying ‘Approve’, that’s it! I lost almost $80 because I added several friends to that single file. Figma, you robbered me.
So, Figma, you are losing us, I saw this several years ago with Sketch and the community choose Figma. Now I’m open to explore other tools that allows me to work collaborative with other paid members (I’m not saying that I don’t want to pay).
I used to love you, you changed! :(
I have a paid professional account and my partner has another one but we can't work together
Hi
First, it was never our intention to cause this kind of issue. When we made changes to our billing system earlier this year, we created documentation on our help site to help people navigate through it.
However, I do understand that at the end of the day, there is still work we can do on our end to improve the overall understanding. Your feedback is valid and appreciated; it helps us understand different perceptions, so we can make adjustments as we move into the future. I’ll make sure to pass your thoughts on this internally.
With that said, I do want to make sure that any charges you received are reviewed by support, so that any potential refunds, cancellations, etc. can be processed.
I will follow up with you via PM. Thank you for your patience.
I have a paid Professional plan and my partner has another Professional plan. The thing is that we cannot collaborate in a same file. If I want to do that I have to paid another seat for her inside my team which is ridiculous because she is already paying for Figma.
You actually can do this without paying extra → Guide to connected projects
One of the things I used to love about Figma was collaboration. I have a paid Professional plan and my partner has another Professional plan. The thing is that we cannot collaborate in a same file. If I want to do that I have to paid another seat for her inside my team which is ridiculous because she is already paying for Figma.
With that beeing said, the first time I fell into the trap and added her to my project. Nothing in the UI told me that I was going to be charged with another full seat (really bad UX and dark pattern from you Figma). There is only a button saying ‘Approve’, that’s it! I lost almost $80 because I added several friends to that single file. Figma, you robbered me.
So, Figma, you are losing us, I saw this several years ago with Sketch and the community choose Figma. Now I’m open to explore other tools that allows me to work collaborative with other paid members (I’m not saying that I don’t want to pay).
I used to love you, you changed! :(
I totally get your frustration — the billing model for Figma teams can be confusing, especially when both of you already have Professional accounts. It’s really unfortunate that the UI doesn’t clearly warn about adding extra seats.
Sadly, Figma treats collaboration inside a single team differently than personal paid accounts, so even if your partner has a Professional plan, adding them to your team triggers another seat charge. It’s not ideal, and many users have run into the same issue.
For now, some people work around it by using shared files via links or creating a joint team with a single paid seat for small collaborations, though it’s not perfect. Hopefully Figma improves the UX and clarifies charges — it’s definitely a pain point for users who just want to collaborate.
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