I want to make sure you land in the right place. If your question is about Figma Weave, their team handles that directly → you'll find setup and navigation help in: Figma Weave's Knowledge Center, and you can reach them at: support@weavy.ai.
If you're actually running into something inside Figma (e.g. Design, Make, Sites, Buzz...), please let me know a bit more about what you're seeing and I'll take a look. 🙏🏻