I’m posting this as a former paying subscriber because the usability problems became frustrating enough that I cancelled my subscription.
My main issue is not what Figma can do — it’s how unnecessarily difficult it is to continue existing work.
I’m using Figma for an app project, and something as basic as reopening the same project, finding the correct working file, returning to Figma Make, and locating the AI prompt workspace has repeatedly been confusing.
The biggest problems I’ve experienced are:
- Figma Design, Prototype and Figma Make feel disconnected.
- It is not obvious how to return to the same Make/AI workspace I was using previously.
- Similar project cards make it unclear which file is the real working project.
- Navigation changes depending on which part of Figma you are in.
- Important controls are hidden or difficult to discover.
- I regularly spend time trying to find my own project instead of working on it.
A user should be able to open Figma, see their active project immediately, click it, and continue exactly where they left off. That basic workflow should be effortless.
Figma is capable of impressive things, but the navigation and overall usability have made the platform extremely frustrating to use. I cancelled my subscription because of this.
I hope this feedback reaches the product and UX teams, because the core experience needs to become much more intuitive for people who are not already expert Figma users.
