Disputed Credit Card Charge

Hello ​@Kathy Keating - I am sorry for the inconvenience this unintended subscription payment may have caused. I have done some searching on my end, and see that you’ve filed tickets with our support team requesting immediate assistance with your unexpected charges.

I have escalated this on their end, and someone should be in contact with you once available. I can’t promise an exact time they will respond, but kindly thank you for your patience while this is managed.

I got charged even i cancelled my subscription. 

Hey ​@Dawar Khan — sorry to hear you're running into this as well.

I'm not able to access billing details from the forum, but I've checked in with our Product Support team and they're reviewing your case. Your ticket number is: 1893578, and they'll follow up at the email tied to your Figma account.

If you haven't already, I'd recommend confirming your plan has been fully downgraded to prevent any further charges. This resource covers how: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on your inbox for next steps. 🙏🏻