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Credit System causes frustration

  • June 23, 2026
  • 2 replies
  • 31 views
Tinases

I’m a UX designer using an Enterprise Full Seat licence, and I’m very frustrated that my AI credits run out too quickly. When I’m actively working on a project, I suddenly can’t continue because the credits are depleted, and then I have to wait for several weeks for a refill. For a delivery-focused design workflow, this is extremely disruptive.

It’s also odd that admins cannot reallocate AI credits from other full-seat members who are not using them. And we can only upgrade tokens at the full team level…, whaaaat? no targeted capacity for people that actually need it?

This credit handling is not just annoying, it directly blocks work and causes delays. I’ve seen other designers reporting similar issues with unexpected credit drain and long downtime when credits hit zero.

Please fix that...

  1. Providing enough AI credits to work without long interruptions.
  2. Allowing admins to transfer unused AI credits between members.
  3. Enabling more granular upgrades (at least per user), not only full-team upgrades.

Thanks,

2 replies

Jaycee Lewis
Figmate

Hi, ​@Tinases 👋 Thank you for the honest feedback. I’ve passed your specific suggestions about granular user upgrades and admin credit reallocation directly to the product team that owns this feature. We really appreciate you taking the time to help us see where we can improve — Jaycee

    Brandon Faulkner

    Allowing admins to transfer unused AI credits between members is more than simply a feature request, it’s a necessity; a necessity that my organization will absolutely not be throwing any more money at. Of the Full and Dev seats we have allocated, only a few collaborators are even coming close to their credit balance while the ones that actually need the credits are literally stalling Engineering teams while waiting for credit reset. This AI credit debacle is by far the most displeased I’ve been with Figma in the decade I’ve been using it. Needs to be fixed or we’ll move on, simple as that.

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