결제건 환불 요청(Refund request for accidentally purchased Dev seats)

안녕하세요 Figma 지원팀,

오늘 실수로 구매한 Dev 좌석 2개에 대한 환불을 요청드리고자 합니다. 저희 팀에 실제로 필요한 것은 Full 좌석 2개인데, 실수로 Full 좌석 1개 + Dev 좌석 2개를 구매하게 되었습니다. 해당 Dev 좌석 2개는 프로젝트 작업에 사용되거나 할당된 적이 전혀 없습니다.

Dev 좌석 2개를 환불해 주실 수 있을까요? 환불이 완료되면, 저희가 필요로 하는 Full 좌석 2개를 맞추기 위해 Full 좌석 1개를 추가로 구매할 예정입니다.

계정/워크스페이스 정보:

• 팀/조직명: [hani]
• 계정 이메일: [Redacted by moderator - 2026/07/09]
• 인보이스/주문 번호: [WOKL2GHS-0001]
• 구매일: [2026.07.06]

감사합니다. 추가로 필요한 정보가 있으면 언제든지 말씀해 주세요.

빠른 대응 부탁드립니다.

Hi Figma Support Team,

I'm reaching out to request a refund for 2 Dev seats that were purchased by mistake today.

What we actually need is 2 Full seats for our team. However, we accidentally purchased 1 Full seat + 2 Dev seats instead. The 2 Dev seats have never been used or assigned to any project work.

Could you please refund the 2 Dev seats? Once refunded, we plan to purchase 1 additional Full seat to reach the 2 Full seats we actually need.

Account/workspace details:
- Team/Organization name: [hani]
- Account email: [Redacted by moderator - 2026/07/09]
- Invoice/order number: [WOKL2GHS-0001]
- Purchase date: [2026.07.06]

Thank you for your help — happy to provide any additional information needed.

Best regards,
hanhee

Hi, ​@mohanhee. Thanks so much for your post. Mistakes happen, and it’s good that you’ve already submitted a ticket to our support team about it.

Since we can’t directly assist with billing issues like this here in the forum, I flagged your ticket to the team and noted that you also reached out to us here in the forum - you should hear back soon regarding your refund request. Thanks for your patience!