I logged into Figma with my Google account, which was initially [redacted by moderator to remove personal information]. Later, I updated my Google account to [redacted by moderator to remove personal information]. My previous account became my secondary email address and cannot be changed. Now, all my previous files are gone when I log in with Google. Can you help me recover my old files? I can provide all necessary proof.
[redacted by moderator to remove personal information]
Hi
Thanks for reaching out. I understand you’re having trouble accessing your previous files after updating the email address on your Google account — happy to help.
To help protect your privacy, I’ve removed some personal details from your post. Just a quick reminder that we’re not able to share account-specific information in this public space.
If you haven’t already, please try logging out of Figma completely and then signing back in using your original email address by manually entering it in the email field instead of clicking “Continue with Google.”
As we’re not able to assist with account management issues directly here on the forum, if you’re still unable to access your files, please reach out to our Support team through the Support Hub by clicking “Start a chat” and include:
A brief explanation of the Google email change
Both email addresses (your original and updated one)
Our team can securely review the account details and help guide you through the next steps.
Hope this helps point you in the right direction — and we’ll do our best to get you back to your files.
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