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Giti_Hooshmand
New Member
December 6, 2025
Question

Your team is locked

  • December 6, 2025
  • 1 reply
  • 106 views

My Professional account is currently locked, preventing access to editing and Pro features. 
The Professional plan has been purchased and should be active; however, the account shows as locked. 

Kindly review the account status and restore full access to the Professional plan at your earliest convenience. 
Your prompt assistance in resolving this matter is greatly appreciated.

This topic has been closed for replies.

1 reply

ksn
Figmate
Community Support
December 10, 2025

Hi ​@Giti_Hooshmand - apologies for the delayed response, and if this lock has delayed your work.

 

I saw that you reached out to our support team on 12/6, shortly after your original post here on the forum. It looks like things have now been resolved. If that is not the case, please reply here and let me know.