My Professional account is currently locked, preventing access to editing and Pro features.
The Professional plan has been purchased and should be active; however, the account shows as locked.
Kindly review the account status and restore full access to the Professional plan at your earliest convenience.
Your prompt assistance in resolving this matter is greatly appreciated.
Question
Your team is locked
Hi
I saw that you reached out to our support team on 12/6, shortly after your original post here on the forum. It looks like things have now been resolved. If that is not the case, please reply here and let me know.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.