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system team
system team
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December 24, 2025
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Your payment method's address is in a country that can't pay in USD. Please use a different payment method.

  • December 24, 2025
  • 1 reply
  • 353 views

I am trying to subscribe to Figma Pro plan from Thailand  but Figma shows me this at the checkout

    This topic has been closed for replies.
    Best answer by Celine_

    Hi ​@system team, thanks for flagging this. That does seem unusual.

    As a first step, could you please try using a different payment method? You can update your payment details directly in your Figma account by following these steps:

    • From the file browser, click Admin.
    • Select the Settings tab.
    • In the Billing section, click Payment details.
    • Enter the new credit card or debit details in the fields provided.
    • Click Save to update.

    More information in our guide: Manage payment and invoice details

    If you’re still running into the same issue after trying a different card, our Support team will need to investigate further via a secure channel. For security reasons, we’re not able to handle private billing issues directly in the Forum. Please check your DM, I’ve sent you some important information to help with next steps, thank you!

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    December 24, 2025

    Hi ​@system team, thanks for flagging this. That does seem unusual.

    As a first step, could you please try using a different payment method? You can update your payment details directly in your Figma account by following these steps:

    • From the file browser, click Admin.
    • Select the Settings tab.
    • In the Billing section, click Payment details.
    • Enter the new credit card or debit details in the fields provided.
    • Click Save to update.

    More information in our guide: Manage payment and invoice details

    If you’re still running into the same issue after trying a different card, our Support team will need to investigate further via a secure channel. For security reasons, we’re not able to handle private billing issues directly in the Forum. Please check your DM, I’ve sent you some important information to help with next steps, thank you!

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