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Question

YOUR CARD HAS BEEN DECLINED. This is the error message I got trying to make payment for figma make. Its really urgent to me any help? I have enough money in the card and the card has not expired.

  • November 25, 2025
  • 1 reply
  • 25 views

EMMANUEL OGLEGWU

Its really urgent to me any help? I have enough money in the card and the card has not expired. 

1 reply

Celine_
Figmate
  • Community Support
  • November 25, 2025

Hi ​@EMMANUEL OGLEGWU , thanks for reaching out to the Figma Forum. We can’t handle payment-related issues here in the Forum, as those must be reviewed through our secure support channels.

Could you confirm which subscription you were trying to purchase? In the meantime, you can try using a different payment card to rule out a card-specific issue.

Please also check your DMs, I’ve sent you an important message with the next steps. Thank you!