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Your card has been declined

  • December 9, 2025
  • 1 reply
  • 140 views
mehmetcan.calikoglu

We have tried to complete the payment using 4 different cards, but all of them were declined by the system. We have urgent tasks with a strict deadline that must be completed today, and this situation has put us in a very difficult position. We kindly request immediate assistance regarding this issue.

Even though there is no problem related to us, we constantly receive the error message "your card has been declined".

If there is any additional information or action required from our side, we are ready to provide it promptly.

Best answer by Celine_

Hi there! Celine from Figma here, happy to assist! I understand how stressful this must be with an urgent deadline.

I checked on our side, and the team confirmed that the payment was temporarily blocked due to multiple failed attempts. In these situations, the system automatically prevents further retries for 24 hours. We recommend trying the payment again after 24-hours. 

To make sure your work isn’t interrupted, the team has also granted a 7-day grace period, so you can continue accessing your files while resolving the payment issue.

If the payment still doesn’t go through after retrying, please reply directly to your existing support ticket. The support team is the only one who can assist further with payment-related issues, and we’re not able to handle those securely here in the Forum.

Thanks again for your patience, and I hope this gets resolved quickly for you!

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • December 9, 2025

Hi there! Celine from Figma here, happy to assist! I understand how stressful this must be with an urgent deadline.

I checked on our side, and the team confirmed that the payment was temporarily blocked due to multiple failed attempts. In these situations, the system automatically prevents further retries for 24 hours. We recommend trying the payment again after 24-hours. 

To make sure your work isn’t interrupted, the team has also granted a 7-day grace period, so you can continue accessing your files while resolving the payment issue.

If the payment still doesn’t go through after retrying, please reply directly to your existing support ticket. The support team is the only one who can assist further with payment-related issues, and we’re not able to handle those securely here in the Forum.

Thanks again for your patience, and I hope this gets resolved quickly for you!

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