Hi ​@Maninder Kaur - apologies for the trouble. For issues regarding accounts and/or billing, we aren’t able to assist with those on the forum directly for both privacy and security reasons.

However, I did some digging, and saw that you recently reached out to our support team a short while ago regarding this. I went ahead and opened up a new ticket on your behalf to get this resolved as soon as possible. Please keep an eye out for an email from me, and let me know if you did not receive it. For reference, your new case number is #1432503.

Thank you!