Hi
Even though my payment method hasn't changed, my bill payment is having trouble this month. It gives me an error "Your card has been declined." with the same card. I've tried with three other cards, and I'm getting the same error. What should I do to make the payment?
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Best answer by Celine_D
Hey
Usually, the most common reasons for failed payments are usually insufficient funds or an expired credit card.
If the issue persists, I recommend reaching out to our support team directly. They can investigate the root cause and provide further assistance here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215
Hope this helps!
Update: I see in the backend that the support team is waiting for your response. Please check your inbox, your ticket number is: #1245697.
Please continue the conversation via the support ticket for further assistance. I closed the topic here. Thank you!
Hey
Usually, the most common reasons for failed payments are usually insufficient funds or an expired credit card.
If the issue persists, I recommend reaching out to our support team directly. They can investigate the root cause and provide further assistance here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215
Hope this helps!
Update: I see in the backend that the support team is waiting for your response. Please check your inbox, your ticket number is: #1245697.
Please continue the conversation via the support ticket for further assistance. I closed the topic here. Thank you!
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