Help needed🙏 The draft file has been lost. It shows "You can't access this resource." Then, clicking on the three dots on the top right corner to open it, it keeps loading and cannot be opened.
Screenshot of the question⬇️
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Hi
I understand that you’re unable to access your file and are seeing the “You can’t access this resource” error.
I also noticed that you’ve already submitted a support request to our team regarding this issue (#1527810), and one of our specialists is currently working on it.
To help our team locate your file and investigate more effectively, could you please try the following and then reply to your support ticket email (#1527810)?
- Share the file URL
- If you’re using the Figma Desktop app, you can right-click the tab where the file is open to copy the file URL.
- Check if the file opens in a browser
- Please try opening the URL directly in your browser. If it automatically opens in the desktop app, you can temporarily disable that setting to test whether the link works in the browser: Disable opening links in the Figma desktop app by default
I’ll go ahead and close this topic now since you’re already in touch with our team. If you have any other questions outside of this file access issue, feel free to open a new topic anytime!
Thanks!
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