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Question

Why do images not show (load)?

  • April 23, 2025
  • 1 reply
  • 22 views

SapGME

Screenshots that I uploaded yesterday are not showing after closing the window and opening it again today. Only the image placeholders are visible. All other elements like text seem to be loading correctly. Could you please help me understand why this is happening and how I can resolve it?

1 reply

Celine_
Figmate
  • Community Support
  • 3591 replies
  • April 23, 2025

Hey there, sorry to hear you're running into this.

To get to the bottom of this, here are a few things you can try first:

  • Does this happen in the desktop app, browser, or both? I’d recommend you to clear out the cache on browser and/or the Figma desktop app.
  • Force-quit and restart Figma. This often helps with image loading issues.

  • Check the file’s version history to see if you can restore a version where the images were still showing. Here’s our guide how to restore a previous version.

Let me know if any of that helps! If the issue still persists, I’d recommend you to submit a bug report here with a screen recording and your file link (and make sure to invite support-share@figma.com with "can edit" access). Our support team will look into this more closely for you. Thank you!

 


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