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Cristian_Banu
Cristian_Banu
Active Member
Jan 29, 2025 6:40 PM UTC
Question

Why can't my clients and developers see the figma files I am sharing with them any more?

Hi,

I used to share figma files, everyone was happy, but lately, the figma screens/prototypes I am sharing aren’t loading for anyone. Not even for the developers, who actually have EDITING permission.

What’s going on? Still too focused on the new UI nobody wants?

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
Jan 30, 2025 1:59 AM UTC

Hello ​@Cristian_Banu , Thank you for reaching out about this. We're sorry to hear you're having this problem.

 

Could you please ask them to double-check that they're logged into Figma using the account that has access to the shared file? This guide explains how to switch between accounts: Switch between accounts
 

If they're already logged into the correct account and still can't access the file, please submit a bug report to our support team so we can investigate further. You can submit a report here:  Bug report form

To help us look into this quickly, please include the following information in your bug report:

  • Your Figma account email
  • The URL of the affected file(s)
  • Account emails of those experiencing the issue

Thank you once again for reaching out and for your assistance!

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