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Question

Why can't I assign available seat?

  • July 18, 2025
  • 1 reply
  • 13 views
Zippawich

I move someone from a Collab seat(Plan subscription) to a View seat, their Collab seat becomes available and then I assign the seat to another person but why Figma show invoice that I have renewing monthly seat?

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 18, 2025

Hey ​@Zippawich, thanks so much for reaching out and I totally understand how this can be confusing. I've created a support ticket on your behalf, so they can take a closer look and help clarify what happened. They’ll also check if a refund might be possible in your case.

Your ticket number is #1436338, and someone from our support team will be in touch with you shortly. In the meantime feel free to check out our Help Center article on how to manage seats in Figma. 

 

Really appreciate your patience while we get this sorted out! Let me know if there is anything else I can help with.

 

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